Fines, Fees & Borrowing Schedule

Fines, Fees & Borrowing Schedule

The Fines, Fees & Borrowing Schedule may be changed without notice at the discretion of the Library Director.

Borrowing Privileges

  • Most materials check out for three weeks: books, audiobooks, music CDs and DVD sets of 200 minutes or more.
  • Magazines and DVDs under 200 minutes check out for one week.
  • Patrons are limited to three Your Lucky Day (recent popular releases) DVDs per library account.
  • Adult Book Club Express kits check out for six weeks. Patrons are limited to one kit at a time.
  • Juvenile Book Club Express kits check out for six weeks. Patrons are limited to two kits at a time.

Borrowing Limits

  • Each patron may have up to 99 physical items checked out at any one time.
  • Patrons may download five songs per week from Freegal. Weeks reset on Sundays at 10 p.m.
  • The checkout period for Overdrive and 3M eBooks/eAudiobooks is set by the patron at the time of checkout, for seven, 14, or 21 days.
  • Twenty eBooks/eAudiobooks may be checked out at any one time.
  • Douglas County residents may stream 10 items per month from Hoopla.
  • Patrons may download unlimited issues of magazines from Zinio.

Request Limit
Patrons are allowed a maximum of 99 requests at any one time. Overdrive and 3M allow patrons 20 holds at a time.

Renewal Limit
Library items may be renewed up to eight times. YLD materials, magazines, Book Club Express Kits, eBooks and Inter-Library Loan items may not be renewed.

Circulation Policy for Our Smaller Branches
Items from our Castle Pines, Lone Tree, Louviers and Roxborough locations do not fill holds for patrons at other locations. Our smallest libraries have very limited collections intended primarily for browsing. Patrons may place an item from one of those libraries on hold only for pickup at that same location.

YLD Items
Your Lucky Day items are copies of very popular titles that do not fill holds, but are placed in the libraries for patrons to browse. These items are labeled with a green shamrock, are available first-come, first-served and are not renewable. DCL staff will not hold these items and are unable to verify an item is on the shelf.

YLD Movies
DCL offers many Your Lucky Day (YLD) copies of DVDs and Blu-rays of popular films for the first two months after release. Patrons may place holds on titles as soon as they are in the catalog, but typically requests are not filled during this time as all copies are in the YLD collection. These requests will be fulfilled after the two month period.

Overdue & Fines
Patrons will be assessed a 10 cent daily fine for each overdue item with the following exceptions:

  • The Library offers a grace period for most material. Items returned or renewed within three days of the due date will not be subject to a fine. Any item going past the grace period date will be assessed a fine from the due date.
  • There is a $1.00 daily fine for reference materials.
  • Overdue Interlibrary Loan items cost $1.00 per day with no grace period.
  • Book Club Express Kits.
    • $1.00 per day with no grace period.
    • Missing or damaged books or guides cost $10.00 each. If you return a missing item within one year from the original pickup date, $5.00 will be waived or refunded.
    • Lost or damaged kits will incur a $140.00 charge.

If a patron accumulates a total of $20 or more in fines and fees, the patron may not check out any library materials until the fine is paid down. If the total exceeds $50, the account may be referred to a collection agency.

Maximum Fines

The following are the maximum fines for material types in the library:

  • Book Club Express - $5
  • Professional - $5
  • Interlibrary Loan Item - $10
  • Interlibrary Loan Item - AV - $10
  • Educational Materials - $5
  • Reference Materials - $5

Patrons Overdue Notification and Debt Collection Timeline

Number of days past due date: Action:
12 DCL sends first overdue notice to patron via email or phone.
24 DCL sends second overdue notice to patron via email or phone.
36 Final notice sent by email or U. S. mail, saying patron will be charged for item(s) not returned.
  • On day 48, DCL puts replacement charge(s) on patron account.
If account goes over $50:1
  • "Billing Notice" is placed on patron account.
  • Patron will receive an email or letter indicating that balance must be paid or the account will be sent to collections2 for action. Patron has 21 days to respond once communication is sent out.
  • "Billing Notice" is posted on the account each time an email or letter is sent.
  • DCL sends account to collections and adds a $10 collection agency fee to patron account.
  • "Message to Borrower" and "See Supervisor" notes are placed on patron account, noting "Zero balance required to stop credit reporting."3
  • Collection agency sends patron a letter as soon as they receive patron account, usually the same day. Patron has three weeks to respond.
Note: Collections is an intermediate step before the account is sent to a national consumer reporting agency. Local collection efforts do not affect patron credit rating.
Three weeks later
  • If no response, collection agency sends patron a second letter.
  • If patron returns materials or makes a partial payment, agency sends another letter encouraging patron to resolve the remaining balance.
Two weeks later If patron still owes the library money, collection agency calls the patron at home.
Four weeks later Collection agency sends patron a final letter noting amount due.
Two weeks later If patron fails to resolve account at this point, collection agency moves patron to Secondary Placement. This involves extensive research to find patron who may have moved. Once agency locates patron , it sends a final letter informing patron that if he does not resolve the matter, he will be credit reported.
Two weeks after the final letter is sent If the account is still unresolved, collection agency calls patron at home informing him that he is scheduled to be credit reported if he does not contact DCL to work out a solution. Agency then sends another letter (agency may make up to three more calls to resolve the matter).
69 days from first notification from DCL and 120 days after sending to collections (189 days total). Patron is credit reported.
1 If patron reports an item as lost and the replacement value of the item is over $50, or if total account fees/fines go over $50, the collection process starts.
2 DCL's current collection agency is Unique Management Services, Inc.
3 Credit reported if account over $25 after all attempts to contact have been unsuccessful. Account must have a zero balance for 30 days to be removed from collection agency list.

Items Returned to Other Library Systems
The patron is responsible for the item until it reaches a DCL library. DCL is not responsible for these items.

Library Material Replacement
The replacement fee for library materials shall be the full retail value of the materials, as recorded in the library database or in Books in Print. DCL does not accept replacement copies or donations in lieu of payment.

Copy and Print Prices
Letter and legal size black and white copies are $.10 per page, or $.20 double-sided. Letter and legal size color copies are $.25 per page, or $.50 double-sided. 11” X 17” black and white copies are $.20 per page, or $.40 double-sided. 11” X 17” color copies are $.50 per page, or $1.00 double-sided. Mastercard and Visa accepted. There is a $1 minimum credit card charge per transaction.

The library sends faxes from the Highlands Ranch, Lone Tree, Parker, Castle Rock and Roxborough locations. The fee is $1.75 for the first page and $1.00 for each additional page. The library cannot accept incoming faxes and cannot send international faxes.