2004

November 17, 2004 - Change Management



The beautiful thing about ignorance is that everything is so simple.

You can spin out love advice to people you've just met. You can consult for somebody else's company, and whip up a detailed long range plan after just a couple of meetings.

Why? Because you don't have time to know ... all the little things.

Sometimes that means you actually do give good advice. You aren't distracted by things that may seem pressing, but really aren't important. That lets you see to the heart of an issue.

November 24, 2004 - New Board Member Needed!



As I've written before, Thanksgiving is my favorite holiday. The message is so simple: let us be thankful.

For all the acrimony that surged around our election season, most of the people in Douglas County are free of so many of the ills of humanity. Few of us go hungry, are tortured or enslaved, are trapped in brutal, dangerous jobs, or suffer outrageous physical challenges. Plus, we get turkey.

December 1, 2004 - Holds and Patron Privacy



As anyone reading my last batch of columns knows, I'm thinking a lot about a deep redesign of some longstanding library practices. Why?

Because our own success has led us to a spot where I can see the end of our capacity to grow. Case in point: what we call "holds."

December 8, 2004 - Independent Bookstores



When my wife and I travel, we rate the towns we pass through. There are all kinds of criteria. How walkable is it? -- a complex calculation that considers the width of streets, the width of sidewalks and their distance from the thoroughfare, the quality and frequency of parks, the height of trees, the mix of commercial and residential properties, and much more.

How good is the public library? We can just stroll through the building once and have a good sense of how much care is given to the collection, and how customer-oriented the staff is.
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