Here's another letter I received from our unofficial, self-proclaimed ombudsman, Ms. Featheruffle. Incidentally, I'm closing in on the clues.
The letters are arriving from the email of one Missy Hess, a shelver at the Parker Library. At any rate, Ms. Featheruffle seems to have gotten her tongue stuck firmly in her cheek. I think. - Jamie LaRue
Dear Mr. LaRue: