Here's another letter I received from our unofficial, self-proclaimed ombudsman, Ms. Featheruffle. Incidentally, I'm closing in on the clues.
The letters are arriving from the email of one Missy Hess, a shelver at the Parker Library. At any rate, Ms. Featheruffle seems to have gotten her tongue stuck firmly in her cheek. I think. - Jamie LaRue
Dear Mr. LaRue:
Years ago, I was working my very first job as a professional librarian. I was an Assistant Professor at Illinois State University. Among my responsibilities was to work the general reference desk, not too far from the main entrance to the library.
I just returned from a "Trustee Training" workshop in Pueblo. Some 100 or so board members of public libraries showed up -- representing libraries stretching from north of Denver to the southeast corner of the state.
Along with Mark Weston (past-president of the Douglas County Libraries' Board of Trustees), and Eloise May (director of the Arapahoe Library District), I have just returned from the biannual (every other year, not twice a year) conference of the Public Library Association.
The three of us presented there. The conference, held in Seattle, drew over 5,000 attendees. Our session pulled in almost 400 of them, about evenly divided into trustees, directors, and other staff. Our topic was "board self-assessment."