Freegal App FAQ

What is the functionality of the Freegal App?

The Freegal App is designed to streamline the Freegal Music process by allowing you to search and browse the collection, then download, store and play songs directly on your mobile device.

Currently, the Freegal Music App cannot export files to iTunes or any other software.

However, as a Douglas County resident, you can download a song again for the purpose of having a copy in your iTunes and in the Freegal Music App. You can do that within 2 weeks of your original download by visiting the library's Freegal site on your computer, and accessing the "recent downloads" functionality on the navigation bar of the home page (HINT: you may need to log out of the Freegal App to do this. You log out by going to "settings" within the Freegal App.)

How do I get the Freegal App?

If you have an Apple device (iPhone/iPad/iPod Touch), you can download the Freegal App from the App Store, or by doing a search for "Freegal Music".

If you have an Android phone or tablet, you can download the Android Freegal app from the Google Play store (a.k.a. Android Market), or simply search for "Freegal Music".

As of this writing, Amazon and Barnes & Noble have not made the apps available in their stores.

How do I find Douglas County Libraries in the Freegal App?

To use Freegal, you need to be a resident of Douglas County and a registered cardholder with the library. Once you have downloaded the App, the first thing you will be asked is to use your current location. By allowing this, your zip code will appear, along with a list of libraries that subscribe to Freegal within a 60 mile radius. Select Douglas County Libraries from those listed, or go back and enter 80104, which is the zip code where Douglas County Libraries has its administrative offices.

How do I login to the Freegal App?

Right after you select Douglas County Libraries, the login screen will appear. This screen requests your valid Douglas County Libraries' library card number. Make sure you enter all 14-digits, as shown here. Once you are validated, you will be in the Freegal App's main area where you can browse, search and download music. If you have problems logging in, please fill out a Freegal Music Help Form.

What are the main areas of the Freegal App?

Home Screen: This screen shows certain featured graphics, and allows quick browsing of the TOP 10 recent downloads by other Douglas County Libraries' patrons, and the TOP 10 recent downloads of all the Freegal users in the country. The upper right corner has your weekly download allocation, and the number that you have used in the current week. The search icon is in the upper right side as well. The right facing blue arrow is to play a song clip, and the downward pointing arrow is to download music. The bottom of the home page has the major functionality buttons described below:

  • My Music: "My Music is where all your songs are stored. Once you use the big downward facing arrow to download a song, this is where it goes.
  • Playlist: This is where you can create shortcuts to your favorite music. Most people will use this after they have downloaded a lot of songs. This way they can separate their classical music from their workout music, etc. You can create multiple playlists to organize your music. Once you create a playlist, you will have the music both in "My Music" and in the Playlist area.
  • Browse: In this area, you will be able to quickly browse the most popular Artists, Songs and Genres in a navigation bar at the top of the screen in the Browse area.
  • Settings: This is where you can, if you wish, log out of the Freegal Music App. One of the great things about the App is you don't have to login each time! However if you are logging in from multiple devices, you may wish to logout.
How do I search for a song or artist via my computer?

Freegal Music is set up to browse, or to search for your favorite artists or songs. You can use the navigation across the top of the page to browse by genre and see recent news articles, or use our quick search tool on the home page. Searching by keyword at the top of the website allows you to search by artist name or song title. Expanded search options are under advanced search.

How do I download a song on my computer?

When you've found a song you want, click on the "Download Now" link next to your chosen song. At the prompt, select "Save" and choose where you want to save the song. If you're not presented with a prompt, try right-clicking the link and choosing the option to save the link (i.e. Save Target As, Save Link As, or Download Linked File, etc.). This will let you choose where to save your song.

Note: Anytime you click on the "Download Now" link, even if you decide to cancel or play it, the download will count towards your weekly allotment.

Can I download a whole album?

Songs are available on an individual basis only. You can choose, over time, to download all the songs on an album.

Why does the counter say I've downloaded 3 songs when I'm sure I haven't?

You may have started a download then changed your mind and canceled it. Once you click the "download now" button, it can't be reversed. It will count towards your download limit even if you cancel or choose "play" instead of "download." To avoid this, please use the song clips to ensure you are downloading a song you want in your music library. We cannot credit a download.

What is the song clip?

The song clip is a randomly chosen 30-second clip of a song, so you can decide whether or not you want to download it.

Is there a download manager to install on my computer?

No, Freegal Music utilizes the browser to download music, so there is no need to install anything on your computer. That's one of the benefits of the service.

How does the "Recent Downloads" functionality work?

In the Freegal Music navigation bar, you will see "Recent Downloads." Here you have the ability to re-download a previously downloaded song up to two more times within 2 weeks from the original download for reinstall purposes, in case your connection timed out. This re-download will not count against your download totals.

Is there Digital Rights Management (DRM) on these files?

No! These files are downloaded as MP3 files which are compatible with any MP3 player or device. You can transfer the music to any computer, MP3 player or even burn it to a CD. Copyright laws apply for all music downloaded.

How do I get the songs into iTunes?

The easiest thing to do is to download the files to your desktop or your music folder. Import the song into iTunes by either dragging the song into the window or importing it from the menu. Presto, the song is now added into your library with all album art! Next time you synch up, you will see that song in your music library.

How do I burn music to a CD?

Each computer system is different. You can use iTunes, Windows Media Player or a third party software like Roxio. Simply follow the instructions found in the software for burning your CD.

How do I get the songs into Windows Media Player?

If the song does not open directly into Windows Media Player, simply launch Windows Media Player then click and drag the song into the Windows Media Player window or simply Select: File - Import File. To select multiple songs Select: File - Import Folder. Select the file(s) you wish to add then click OK. The song will now appear in your Windows Media Player library.

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