So, what's it all about?
Freegal is a downloadable music service, like iTunes from your library. All you need is your library card number and PIN . With access to the Sony Music Entertainment catalog, it offers about 9 million songs, over 100 genres of music, more than 28,000 record labels, and over 15,000 music videos, all without having to download special software or have any digital rights management (DRM) issues to deal with.
What's my library card number?
It's the number on the back of your library card. This is an example .
What's my PIN?
It's typically the last four digits of your phone number.
Where did the name Freegal come from?
It rhymes with legal. It's a word made up by Library Ideas, the company that contracted with Sony to offer this service. It means free and legal music. Library Ideas later discovered that it was in the Urban Dictionary. So, someone else actually made it up.
How much music is on this site?
It changes daily. But it's safe to say that there are thousands of artists, tens of thousands of albums, and about 9 million songs. The Freegal site has over 100 genres of music and is rich in many of them. The content is based upon a license with Sony Music Entertainment, owner of 54 different music labels. You can read more about Sony and its artists at www.sonymusic.com . And new music is added daily.
How many songs can I download?
You may download up to five songs per week. Sunday at 12:00 a.m. EST (10:00 p.m. MST) your counter will be set back to zero. After that time you can download five more songs over the following week.
Tell me about music videos.
Freegal music has over 15,000 music videos. Videos are considered premium content, so a video download will count as 2 of your weekly music selections. If you do not have 2 downloads left, you will not be able to download a video. Videos are in MP4 format and yours to keep forever. Videos are large files so we recommend you be connected to a wifi network or cable while downloading.
Why are there limits on the number of downloads?
The limit is set so that a maximum number of patrons may have equal access to the songs in the Sony catalog.
How will I know how many downloads I’ve used?
In the upper right corner is your download allotment, and the ticker helps you track it. For instance if it says 1/5, you have 5 downloads for the week and you have used up 1.
How do I download a song?
When you've selected an artist and song you want from Freegal's menu, click on the "Download Now" link next to your chosen song. At the prompt, select Save and choose where you want to save the song. If you're not presented with a prompt, try right-clicking the link and choosing the option to save the link (i.e. Save Target As, Save Link As, or Download Linked File, etc.). This will let you choose where to save your song.
Note: Anytime you click on the "Download Now" link, even if you decide to cancel it, the download will count towards your weekly allotment.
Why does the counter say I’ve downloaded 5 songs when I’m sure I haven’t?
You may have started a download then changed your mind and canceled it. Once you click download it can’t be reversed. It will count toward your download limit.
Can I download a whole album?
Songs are available on an individual basis only. You can choose, over time, to download all the songs on an album. However, previewing a song will help you decide if you have favorites and don’t want them all.
What is the song clip?
The song clip is to the left of the song title. The song clip allows you to preview a song, so you can decide whether or not you want to use your allotment of downloads on a new song before wasting them. To listen to the song clip, click on the arrow to the left of the track.
What are the different ways to search for a song or artist?
The site is set up to browse, or to search. You can use the bar across the top to browse by genre or by our suggestions. You can use the grid at the bottom right to browse by artist in alphabetical order. You can search by artist, by song, by the album or by keyword. Expanded search options are under advanced search.
Having trouble finding your band in the Artist Search box?
Try looking under the letter "T", for instance, for bands that begin with the word "The" in their name. The keyword search can also help you find an artist.
I downloaded a video and it took 2 of my downloads when I downloaded only 1 video.
That is the expected functionality. Videos are premium content and cost 2 downloads instead of one.
Take a look at our set-up page  for help on getting up and going.
Still having issues?
Submit this help form  and one of our staff will be in touch to help you out.